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Return & Exchange




Please note that we can only accept returns if they are returned on time and in accordance with the return policy below.

We have a 14-day right of return, that means you have 14 days after receiving your shipment to send your items back. However, we can only take back unused items. The attached labels as well as the article must be send to us complete and undamaged. Further information is available in the Cancellation Policy and in the general Terms and Conditions.

 

EXCHANGE

If a piece of clothing is too big or small for you, follow the returns steps as well. Then simply place a new order with the correct size and we will send you the garments directly.

RETURN STEPS

1. In order to arrange the return, the return must be announced by email to info@julyliebe.com. Tell us the order number, product to return, quantity and reason.

2. Tell us if we should send you a return label* or if you send it back to us yourself. 

3. Please ensure that you include a return form in your return package. Use the form below or simply write your order number, name, pieces and reason on a paper. The use of the Return Form is obligatory.

Return Form: English / German

4. Print out the return label *, attach it to the top of the package  and remove or stick it over other address labels. Please make sure that the return label is complete and legible. Now you can bring the package at a post office near you. Please use our box or a similar box for the return to protect the goods. (The return label is valid for 7 days after you received it)

5. Keep the delivery confirmation until you have received a refund of the value of the goods from us.


Address for the return
julyliebe
Kopenhagener Straße 32
10437 Berlin

 

RETURN SHIPPING PRICES

*You can find the costs for the return shipment below. The return shipment costs will be deducted from your return amount: 

5 € - Germany

10 € - Austria, Belgium, Netherlands, Luxembourg, Poland, Czech Republic

13 € - Denmark, France

We cannot provide a return label for all other countries, please send us the package back to us yourself.

 

RETURN IN OUR STUDIO

If you are in Berlin, you can also return your package to our studio after making an appointment.

 

REFUND

We will refund the payment to you within 7 days of the arrival of your return.

 

FOR INFORMATIONS ABOUT SHIPPING CLICK HERE