We ship our products with DHL / DPD
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Iceland, Italy, Luxembourg, Netherlands, Poland, Portugal, Sweden, Spain
Switzerland, Norway, Liechtenstein, United Kingdom
USA, Rest of the World
Or pick your purchase up for free in our studio in Berlin (you can choose this option in the checkout) After you have confirm your order, we will send you an email with the day and time to pick up the package.
The shipping costs are also shown in the shopping cart before you buy the article.
For deliveries abroad, customs duties, taxes and fees may be incurred which are not included in the total price.
If you‘ve noticed a mistake in your shipping address during shipping and tracking of your order, send us an email to email@example.com with the correct information so we can find a solution to the problem. CONTAC US
GERMANY 1-3 BUSINESS DAYS
EUROPE 3-6 BUSINESS DAYS
USA 2-4 WEEKS
REST OF THE WORLD 2-4 WEEKS
Articles can be returned within 14 days. However, we can only take back unused items. The attached labels as well as the article must be send to us complete and undamaged. Further information is available in the Cancellation Policy and in the general Terms and Conditions.
1. In order to arrange the return, the return must be announced by email to firstname.lastname@example.org. Tell us the product to return, quantity and reason.
2. Tell us if we should send you a return label or if you send it back to us yourself.
3. Print out the return label *, attach it to the top of the package and and remove or stick it over other address labels. Now you can bring the package at a post office near you. Please use our box or a similar box for the return to protect the goods. (The return label is valid for 7 days after you received it)
4. Keep the delivery confirmation until you have received a refund of the value of the goods from us.
*You can find the costs for the return shipment below. The return shipment costs will be deducted from your return amount:
5 € - Germany
11 € - Austria, Belgium, Netherlands, Luxembourg, Poland
15 € - Czech Republic, Denmark, France, UK,
22 € - Portugal, Sweden, Spain
We cannot provide a return label for the following countries, please send us the package back to us yourself:
USA, Italy, Greece, Norway, Finland, Switzerland, Ireland, Rest of the World
We will refund the payment to you within 7 days of the arrival of your return.
If shipments are returned to us with the remark "undeliverable", we will contact you directly to arrange a new shipment. Please always make sure that the delivery address details are correct to avoid delays and returns.
Acceptance refused: there is the right to have the goods returned if they do not comply with the contractual agreements. If the goods are not accepted for reasons that are not related to the poor quality of the delivery or to the assertion of the right of withdrawal, costs will arise for a new delivery, which we will not assume. The deliverer will expressly note the reason for which acceptance was refused.