Please note that we can only accept returns if they are made on time and in accordance with the Return Policy below:

  • We have a 14-days right of return policy. This means that you have to send your package back within these 14 days after you have receiving it.
  • Products must be returned in the exact condition you received them in, unworn, unwashed and undamaged.
  • The attached labels as well as the article must be send to us complete and undamaged.
Further information is available in the Cancellation Policy and in the general Terms and Conditions.
A return of samples due the described defects is not possible.

EXCHANGE

If you want to change the size or a garment, simply make a new order and follow the Return Steps below to return the garment to change.
If your first order had a discount, please write us at info@julyliebe.com (include your order number), so we can offer it again for the new garment.

RETURN STEPS

  • Include the Return Form in your package. This is OBLIGATORY in order to know whom the return belongs to. You can download the Return Form or write on a piece of paper: order number, name, garment and reason of the return.
    • Return Form: English or German  (click on the language to download the Return Form)
  • Make sure that the return label is complete and legible. Use our box or a similar box to protect the goods.
  • Keep the delivery confirmation until you have received a refund from us.
OUR RETURN LABEL & PRICES:
We offer paid Return Labels for certain countries. If your country is not listed or if you do not want to use our Return Label, you can send your package yourself to the address described below.
To print our Return Label, click on the RETURNS PORTAL for your country. Please note that our Return Label is only valid for 7 days. We recommend you download the label the day you are going to send the return.

GERMANY

5€

TO THE
RETURN PORTAL

AUSTRIA, BELGIUM, DENMARK,
FINLAND, FRANCE, IRELAND,
LUXEMBOURG, NETHERLANDS,
SPAIN

13€

TO THE
RETURN PORTAL

UNITED KINGDOM,
SWITZERLAND

17€

TO THE
RETURN PORTAL

SWEDEN 20€

TO THE
RETURN PORTAL

RETURNS SENT BY YOURSELF
If you send the return by yourself, we recommend that the shipment be insured and have a tracking number. Send your return to this address:
julyliebe
Kopenhagener Straße 32
10437 Berlin
Germany
International returns (outside the EU):

If you make a return from a non-EU country it is important that the type of shipping label you use is "Return of Goods". Make sure that the Customs Declaration label is attached to the outside of the package. This describes what type of product is being returned, quantity, weight and value, among other information. Otherwise, the Customs Office will hold your return indefinitely and additional charges will be applied for the process to obtain the package.

RETURN IN OUR STUDIO

If you are in Berlin, you can also return your package to our studio after making an appointment.

REFUND

We will refund the payment to you within 14 days of the arrival of your return. In the case of having used our return label, we will deduct its cost from the refund.

NOT ACCEPTED RETURNS

If you have sent a return that does not follow our Return Policy described above, we will contact you about it to arrange for your package to be shipped back to you. We will send you an invoice for the shipping cost to send you the package back.