To know which size from S to 4XL to choose, we always recommend taking your body measurements (bust, waist and hips) and comparing them with our SIZE CHART that you find here. Here you will also find a COMPARATIVE SIZE CHART with references to European, UK and USA sizes. In each product you also find the additional information of THE MEASUREMENTS OF THE GARMENT. These are useful to know more specific measurements, such as the length of the garment, the sleeves, shoulders, among others. Unlike body measurements, these are usually larger and depend on the type of garment. They can be used to compare them with the measurements of garments you already own.
As we work with a limited quantity (around 5-10 pieces per size), pre-ordering is the best way to reserve a garment before its official release and avoid the risk that your size may be out of stock. This also allows us to calculate better the number of garments in each size and avoid the unnecessary waste. All reserved garments will be shipped as soon as they are available and no later than the last indicated shipping date.
We create garments in very limited quantity and without restock. Therefore, a sold-out product is no longer produced. A product may become available again if another customer returns it. If you want us to notify you when a garment is available again, go to the product page, choose your size and click on "NOTIFY ME". We will send you an email as soon as the garment and size are available for purchase.
Once you have placed your order and completed the payment, you will receive an email with the ORDER CONFIRMATION and the Order Number and product details. The payment will be debited directly. In case you have chosen to pay after 30 days (PayPal or Klarna) the payment will be debited from your account after this time. When we have shipped your order you will receive a new email with the TRACKING NUMBER and the link to track your shipment.
Write us an email with the description of the problem at firstname.lastname@example.org, or contact us on Instagram @Julyliebe or on WhatsApp. We are happy to help you!
You can pay safe with: Paypal, Pay later with Klarna, Credit card (Visa, Mastercard, Maestro, American Express), Finance with Klarna, Pay now with Klarna, Gift Card , iDEAL, Bancontact, EPS, Google Pay and Apple Pay.
If there is no suitable payment method for you, please contact us by email to Info@julyliebe.com and we will find a solution.
Sign up to our newsletter. Be sure to check your inboy or spam email boxes to confirm your subscription. After confirming you will receive your discount code.
Our promotional code is valid only for limited time and for certain garments.
Be sure to apply our one-time-use promotional code when placing your order and not afterwards. We will not apply the discount after you have made the purchase.
Go to checkout and write the code in the "Gift Card or Discount Code" box. Finally click on "Apply". Discount codes are valid for a limited time. Once expired they cannot be used.
We ship worldwide. For all countries, shipping is free of charge for orders from 150€.
All the info about shipping fees and times for each country find you here.
Yes, you can pick it up at our studio in Berlin. Simply select the "Pick Up" option at checkout and you will receive an email with the date and time to pick it up at our studio.
We offer Express Shipping only for purchases over €150. In order for us to send your Express order on the same day, please make your purchase before 14:00 (CEST time zone). Express Orders can be shipped only on business days.
To know the Express Shipping times and prices click here
After we have shipped your order you will receive an email with your TRACKING NUMBER and the link to track it.
If you haven't received any email or you have trouble tracking your order, please contact us with your name and order number so we can assist you.
Delayed/Lost shipments: Keep in mind that shipping times are average times, so an order may take less or more days to arrive.
If your order takes much longer than estimated to arrive, please contact us with your order number so we can check it with the shipping company. The shipping company is responsible for determining if a package is declared "lost". This process can take several weeks and is not up to us. We will refund your order as soon as the package is declared lost.
Undeliverable or refused shipments: If shipments are returned to us with the remark "undeliverable" or if you refuse to accept the shipment when it arrives, there will be costs for the return that we will not assume and we will deduct from the refund amount.
Package or product damaged due to shipping: If your package or product arrives broken, dirty, wet or incomplete due to shipping, please contact us urgently within 3 days (after the date of delivery confirmation by tracking)It is very important that you send to us photos of the condition of the package/product to make the claim. Keep in mind that this can take time and it is not up to us, but rather the shipping company. We will refund your purchase or send you a new replacement garment when the claim is resolved. If we don’t receive a photo within the 3 days after the arrival date, we will not be able to replace the item or start a claim.
Simply return the garment you want to exchange and then place a new order. You can find the exact steps to return the item to be exchanged HERE
If you have made a mistake and want to correct the size and your order has not been shipped yet, contact us as soon as possible so we can send you the correct one.
We accept returns only under the following conditions: - The garment must be sent within 14 days after receiving the order. - The garment must be in the same condition as it was sent, unworn, unwashed and undamaged. - The garment must have all the labels.
We offer Return Labels to download from our Return Portal for certain countries. Find all the information about How to make a Return HERE.
- If you cancel the reception of the package or do not pick it up from the mail after a while and it is sent back to us, there will be costs that we will not assume and that we will deduct from the refund of the purchase
- If your order has customs taxes and you have decided not to pay them, please inform your country's customs office or the post office about your decision so they can send the package back to us. If you don't do this, they will hold the package indefinitely. We will cancel your order once we have received your package and checked the product. We will deduct from the refund the costs Julyliebe has paid, such as return shipping and extra costs charged by the customs office.
If you order from outside the European Union, inform yourself about the extra costs before placing the order to avoid inconveniences.
We will refund the payment to you within 14 days of the arrival of your return. In the case of having used our return label, we will deduct its cost in the refund
At the moment we don‘t have our own store and you can buy our garments only online on our website julyliebe.com
If you have a store and want to sell our garments, contact us at email@example.com for more information