Please note that we can only accept returns if they are returned on time and in accordance with the return policy below.

We have a 14-day right of return policy, that means you have 14 days after receiving your shipment to send your items back. However, we can only take back unused items. The attached labels as well as the article must be send to us complete and undamaged. Further information is available in the Cancellation Policy and in the general Terms and Conditions.
A return of samples due the described defects is not possible.

EXCHANGE

If you want to change the size or a garment, simply make a new order and follow the Return steps below to return the garment to change.
If your first order had a discount, please write us at info@julyliebe.com (include your order number), so we can offer it again for the new garment.

RETURN

We can provide you a return label or you can send your package back by yourself.
If you want our Return Label from us simply click on the RETURNS PORTAL of your country below. OUR LABEL IS VALID ONLY FOR 7 DAYS AFTER YOU RECEIVE IT

Follow the next steps for your return:
  • Include the Return Form in your return package. Use the form below or write your order number, name, pieces and reason on a paper. THE USE OF THE RETURN FORM IS OBLIGATORY.
    Return Form: English / German 
    (click on the language to get the return form)

    • Make sure that the return label is complete and legible. Use our box or a similar box to protect the goods.
    • Keep the delivery confirmation until you have received a refund of the value of the goods from us.
    • Please note: If you are from a non-EU country and you send it back yourself, your return must be marked as a Return of Goods. Otherwise your return will be delayed and additional fees will apply for the return.
    OUR RETURN LABEL & PRICES:
    GERMANY

    5€

    TO THE RETURNS PORTAL

    AUSTRIA, BELGIUM,
    NETHERLANDS, LUXEMBOURG

    10€

    TO THE RETURNS PORTAL

    DENMARK, FRANCE, FINLAND,
    IRELAND, SPAIN

    13€

    TO THE RETURNS PORTAL

    UNITED KINGDOM,
    SWITZERLAND

    17€

    TO THE RETURNS PORTAL

    SWEDEN 20€

    TO THE RETURNS PORTAL

    We cannot provide a return label for all other countries, please send us the package back to us yourself.
    IF YOU SEND IT BACK BY YOURSELF, SEND IT TO:
    julyliebe
    Kopenhagener Straße 32
    10437 Berlin
    Germany
    RETURN IN OUR STUDIO

    If you are in Berlin, you can also return your package to our studio after making an appointment.

    REFUND

    We will refund the payment to you within 7 days of the arrival of your return. In the case of having used our return label, we will deduct its cost in the refund