🌈 JOYFUL SLOW FASHION   

Return & Exchange 2


Please note that we can only accept returns if they are returned on time and in accordance with the return policy below.

We have a 14-day right of return, that means you have 14 days after receiving your shipment to send your items back. However, we can only take back unused items. The attached labels as well as the article must be send to us complete and undamaged. Further information is available in the Cancellation Policy and in the general Terms and Conditions.

EXCHANGE

If you want to change the size or a garment, simply make a new order and follow the Return steps below to return the garment to change.
If your first order had a discount, please write us at info@julyliebe.com (include your order number), so we can offer it again for the new garment.

RETURN

We can provide you a return label or you can send your package back by yourself.
If you want our Return Label simply click on your country below to get one (the return label is valid for 7 days after you received it)
  • Include the Return Form in your return package. Use the form below or write your order number, name, pieces and reason on a paper. The use of the Return Form is obligatory.
Return Form: English / German
  • Make sure that the return label is complete and legible. Use our box or a similar box to protect the goods.
  • Keep the delivery confirmation until you have received a refund of the value of the goods from us.
  • Please note: If you are from a non-EU country and you send it back yourself, your return must be marked as a Return of Goods. Otherwise your return will be delayed and additional fees will apply for the return.

OUR RETURN LABEL:

We cannot provide a return label for all other countries, please send us the package back to us yourself.

IF YOU SEND IT BACK BY YOURSELF, SEND IT TO:

julyliebe
Kopenhagener Straße 32
10437 Berlin

RETURN IN OUR STUDIO

If you are in Berlin, you can also return your package to our studio after making an appointment.

REFUND

We will refund the payment to you within 7 days of the arrival of your return.

 FOR INFORMATIONS ABOUT SHIPPING CLICK HERE